Privacy Policy

01

Scope and definitions

This Privacy Policy describes how Leadhouse Digital Marketing Inc. (“Leadhouse,” “we,” “us,” or “our”) handles personal information when you visit leadhouse.ca, contact us, or interact with website features.

“Personal information” means information about an identifiable person. It does not include information that has been irreversibly anonymized.

02

Information we collect

Depending on how you use the website, we may collect:

• contact and business information you submit, such as your name, organization, email address, phone number, and message;
• support or project details you choose to provide;
• technical and usage information, such as IP address, browser and device type, pages visited, timestamps, and diagnostic data; and
• your cookie and consent preferences.

Please do not send sensitive personal information through a general website form unless we specifically request it through an appropriate channel.

03

How we use information

We may use personal information to:

• respond to inquiries, support requests, and project discussions;
• provide, operate, secure, troubleshoot, and improve the website and our services;
• understand website performance and visitor interactions when analytics consent is granted;
• deliver or measure marketing when marketing consent is granted;
• maintain business records and enforce agreements; and
• comply with legal obligations and protect our rights, users, and systems.

04

Cookies and tracking technologies

Necessary technologies support security, consent records, and essential website operation. Optional categories remain disabled unless you choose to allow them:

Preferences

Remember selected settings and provide personalized website functionality.

Analytics

Measure website use and performance, including through Google Tag Manager when configured.

Marketing

Enable advertising measurement, personalization, or configured communication widgets.

You can accept, reject, or customize optional categories in the consent banner and change your choice later using “Cookie settings” in the footer. Withdrawing consent prevents future optional loading; your browser settings may also be used to remove existing cookies.

05

When information may be shared

We may share information with service providers that support hosting, security, communications, customer relationship management, analytics, or other business operations. They may process information only for authorized purposes and subject to applicable obligations.

Information may also be disclosed in connection with a business transaction, with your consent, or where reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, prevent misuse, or establish and defend legal claims.

We do not describe personal information as being sold in exchange for money. Some advertising or analytics activities may be treated as “sharing” under certain laws and remain subject to your consent choices where applicable.

06

Retention and international processing

We retain personal information only for as long as reasonably necessary for the purposes described here, including legal, accounting, security, dispute-resolution, and contractual requirements.

Leadhouse and its providers may process information outside your province or country. When information crosses borders, it may be subject to the laws of the jurisdiction where it is processed. We use reasonable contractual, technical, and organizational safeguards appropriate to the information and processing.

07

Your privacy rights and choices

Depending on applicable law, you may have the right to request access to or correction of your personal information, withdraw consent, ask questions about our practices, or request deletion where legally available.

We may need to verify your identity before completing a request. Some information may be retained where required by law or where another lawful basis applies. You may also have the right to contact the privacy regulator in your jurisdiction.

08

Security and children’s privacy

We use reasonable safeguards intended to protect personal information. No Internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.

The website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. Please contact us if you believe a child has provided such information.

09

External links and policy changes

The website may link to services we do not operate. Their privacy practices are governed by their own policies, which you should review.

We may update this Policy to reflect changes to our practices, technology, or legal requirements. We will post the revised Policy here and update the date above. Material changes may also be communicated through an additional notice where appropriate.